Refund and Returns Policy


Due to the nature of card making, there are no refunds or returns once the product has left the premises. However, you can cancel your order within 2 hours of placement, and a refund will be issued.


If you cancel your order, we will email you to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of 5 days.

Late or missing refunds

If you haven’t received a refund, check your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please get in touch with us at {}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are damaged. We can not guarantee a like-for-like exchange for the same thing; send us an email at {} and send your item to: {194 Bluff Highway, Kew Invercargill 9812}.


We can not exchange or refund the item if the item is an unwanted gift.

Need help?

Contact us at {} for questions related to refunds and returns.